Privacy Policy
Last Updated: September 3, 2026
At IELTS A to Z, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use ieltsatoz.com and our related services.
1. Information We Collect
Depending on how you use IELTS A to Z, we may collect:
Account information, such as your name, email address, and account preferences.
Learning information, including practice answers, mock test results, target scores, progress, and AI-generated feedback.
Writing and Speaking content, including written responses, voice recordings, and speech transcripts submitted for evaluation.
Payment information, such as transaction details and limited payment-method information provided by our payment processor.
Technical information, such as your IP address, browser, device information, cookies, and website usage data.
We collect only information reasonably necessary to provide, maintain, and improve our services.
2. How We Use Your Information
We may use your information to:
Create and manage your account.
Provide IELTS practice and mock tests.
Evaluate Writing and Speaking responses.
Generate estimated band scores and personalized feedback.
Track your learning progress.
Process payments and purchases.
Provide customer support.
Improve the performance, reliability, and security of our services.
Prevent fraud, misuse, or unauthorized access.
Comply with applicable legal requirements.
3. AI-Powered Services
IELTS A to Z uses artificial intelligence and speech-processing technologies to provide features such as Writing evaluation, Speaking evaluation, estimated band scores, transcription, feedback, and learning recommendations.
Information necessary to provide these features may be processed by trusted third-party technology providers.
AI-generated scores and feedback are provided for practice and educational purposes only and are not official IELTS examination results.
4. Payments and Saved Cards
Payments are securely processed by third-party payment providers such as Stripe. IELTS A to Z does not directly store your complete credit or debit card number.
If you choose to save a payment method, it is securely managed by the payment provider.
You can remove a saved card or payment method from your account at any time.
Removing a saved card does not remove records of previous transactions that may need to be retained for accounting, refunds, fraud prevention, disputes, or legal requirements.
5. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate IELTS A to Z, including providers of:
payment processing;
cloud hosting and infrastructure;
artificial intelligence;
speech and audio processing;
analytics;
email and communications; and
security services.
We may also disclose information where required by law or where reasonably necessary to protect our services, users, or legal rights.
6. Cookies
IELTS A to Z may use cookies and similar technologies to keep you signed in, remember preferences, understand website usage, maintain security, and improve our services.
Where required by law, we will request your consent before using non-essential cookies.
You can manage cookies through your browser or available cookie settings.
7. Data Security and Retention
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
We retain personal information only for as long as reasonably necessary to provide our services, meet legal obligations, maintain transaction records, resolve disputes, and protect our platform.
No online service can guarantee absolute security.
8. Your Privacy Choices and Rights
Depending on applicable law, you may request to:
Access your personal information.
Correct inaccurate information.
Delete your account and personal information.
Withdraw certain consent.
Opt out of marketing communications.
Some information may need to be retained after account deletion where required for legal, financial, security, or fraud-prevention purposes.
To make a privacy request, please contact us using the information below.
9. International Data Processing
IELTS A to Z operates from Ontario, Canada and uses technology providers that may process information in Canada, the United States, or other countries.
When information is processed outside your country, it may be subject to the laws of that jurisdiction.
10. Children's Privacy
IELTS A to Z is an IELTS preparation platform. Where applicable law requires parental or guardian consent for a minor to use our services, the service should only be used with the required consent.
If we become aware that personal information from a child has been collected contrary to applicable law, we will take reasonable steps to remove it.
11. Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal requirements change.
When changes are made, we will update the Last Updated date at the top of this page.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
IELTS A to Z
Ontario, Canada
Website: ieltsatoz.com
Email: privacy@ieltsatoz.com
© 2026 IELTS A to Z. All rights reserved.